Which industry has the greatest for using a chatbot?
Between the messaging and messaging platforms such as WhatsApp and Facebook Messenger, billions of people around the world use some of messaging form to communicate.
That, in brief, has created an excellent opportunity for companies to interact with their customers through chatbots that operate through these channels.
Different industries have experimented with chatbots, to varying degrees of success. The idea of conducting business through a series of instant messaging with an AI bot is not a natural fit for every industry, and in some, chatbots have drifted, leading many commentators to claim. They are a fad.
But in others, chatbots have the potential to transform real, provide a more personalized, personal, fun or enjoyable experience than the industry can currently offer.
So which industry has the most significant chatbot opportunity?
One of the industry’s most successful experiences with chatbots is the food service industry. In particular, the pizza chain is one of the few who accepts the most chatbot technology, because, who does not want to order pizza at 2 am from a bot?
Domino’s, which has more than half its orders placed through digital channels and generated nearly 5 billion dollars a year from them, is one of the first major brands to launch chatbot on Facebook Messenger. Its chatbot is integrated with Easy Order feature, allowing Domino customers to order their favorite pizza with a click or command.
The success of chatbots like Chat provided by Domino reflects the fact that food order is usually a simple, predictable process that can be reliably performed without the need. Human intervention.
Although many factors contribute to the viability of chatbots, the complexity (or lack thereof) and the predictability of interaction are probably the essential food service considered to be one of the components looks best in these areas.
One of the sectors most affected by digital disruption is financial and many companies are embracing technology as they seek to reconstruct how they interact with their customers.Chatbots is one of the growing technologies of companies in the industry are turning to. In fact, according to Samsung, more than 50% of financial services companies work on a chatbot project.
ING Direct is one of those companies. Later this year, the company plans to launch a chatbot for multiple platforms, including Twitter, Facebook, and Google Assistant.“The ability to talk to customers is what we call the dialogue bank. That is the next stage we find ourselves going down, “ING Direct information officer Ani Paul told The Sydney Morning Herald.
Customers Using company chatbots will be able to perform tasks such as checking account balances, transferring funds to other accounts and alerting banks to lost credit and debit cards.
Thanks to improved natural language processing technology, Paul says that the ING Direct chatbots will be able to communicate with customers in more natural ways. For example, not only will the chatbots be able to answer questions like “How much money do I have in my account?” They will also be able to deal with questions like “Did I break yet?”Airlines
More and more airlines are using chatbots to help their customers answer frequently asked questions and get the necessary information about their flights.
For example, last year Aeroméxico released a Facebook Messenger chatbot that today helps airlines serve 1,000 customers a day at lower costs than two employees typically handle such requests.
As Brian Sumers of Skift explained, Aeromexico’s chatbot is backed by an “artificial intelligence” with 500 popular answers, selected from Facebook, Twitter and the telephone transcript. “
So actually easy for airlines to responses 500 request appears to be a small figure while saying 80% of leaflets ask the same question.
Although today’s air chats tend to handle the most straightforward customer service requirements, it is hoped that as technology improves, it may someday be able to more complex process requests such as flight changes.
According to a new study published by the Pew Research Center, 67% of US adults receive some of their social media news, and 20% regularly turn to social media to find out. Understand what is happening in the world.
With that in mind, it’s no surprise that news organizations have shown an interest in developing news-focused chats for social messaging platforms.
One of those organizations, CNN, has developed chatbots for Facebook Messenger, Kik, and LINE.
Alex Wellen, CNN’s senior vice president and product manager, believes chatbots have a very bright future and say that his company is “aggressive” in accepting its chatbot as a result.
Instead of using chatbots to merely distribute individual break titles or links to articles, CNN is creating new types of interactive experiences. For example, on Facebook Messenger, users can ask questions about CNN’s chatbot for news and on Kik, they can “experience news in a ‘select-to-adventure’ format.”
“It’s still early days, but we believe chatbots will ultimately have a profound impact on our digital lives,” he explained. “This technology allows both the intimacy of a one-to-one conversation as well as the mechanism for broadcasting a significant message on a large scale.
Doctors? This is a question that individuals never have to ask again because of the growing number of chatbots that help consumers cope with health problems. Such as a chatbot is run by HealthTap Digital Health Boot, launched initially as a service focused on Q & A but now self-billing is “The First Global Health Practice on the world. “Through the chatbot HealthTap on Facebook Messenger, individuals can ask health questions and get answers based on HealthTap’s expanded Q & A database.
For individuals in need of additional support, HealthTap’s chatbot is available to distribute questions to the network of more than 100,000 company physicians who can provide feedback sent via Facebook Messenger.
Although the use of chatbots in health care increases privacy and safety concerns, all indications are that chatbots can play an essential role for a lot of interactions, especially The surrounding early diagnosis, follow the scenarios where a lot of digital information already exists.
As I said at the beginning, chatbots did not work in every industry, at least not in their current form. But in what they do, they have the potential to revolutionize the way we interact with everyday services such as healthcare, banking, and communications, in ways that brands will do well to continue.