Tag Cloud: customer service

How Can Big Data Create Value For Consumers?

Companies have invested millions of dollars in large data and its analysis, but recent reports suggest, most have yet to see a refund for these investments. In the age where data is the new lubrication, how do smart companies exploit the insights from these gigantic data pools to drive decisions for profit? In an exciting […]

9 Tactics to Increase Productivity of Your Customer ServiceTeam

The question of productivity is always a big concern for any company trying to grow and develop. At its core, productivity is tied to the rate of income. Perhaps, every business, at some point, has questioned how to improve the outfit of their customer service teams without wearing them out further. Neglecting the performance of […]